Payment - General

We accept most forms of payment:

Paypal
Credit Cards (Check out through Paypal or please ring 01252 531310 or +44 1252 531310 for overseas customers for phone payments)
Bank Transfers (For orders over £100)
Cash on collection


Shipping - General

Collections are welcome, should speed be of the essence or you live locally

We aim to ship on the day of purchase for orders received by 2pm (14:00hrs)

We ship worldwide. We use various shipping methods, depending on price and the destination.

Domestic Shipping (UK)

We use Royal Mail 24 / First Class Postage for orders up to £35 in value and under 2kg in weight.

For orders over £35 in value or over 2kgs in weight we use various Couriers such UPS, DPD, TNT etc - This service is a fully tracked service, where in most instances, you will know exactly the location and date of delivery of your goods by logging on to their respective websites. 99% of parcels are delivered the next working day using this service. This service will require a signature, most couriers will attempt to deliver twice and after that, a card will be left and you will be expected to pick the parcel up from their local depot. If the parcel is still not collected it will be returned to us, where further delivery charges will be incurred. The courier service advertised is only for mainland UK (excluding The Scottish Highlands). Locations such as Northern Ireland, Channel Islands, Isle of Man, Scottish Isles, Scilly Isles etc will incur an "out of area" surcharge. These charges can vary - so please contact us should you require delivery to one of these locations. Surcharges are not applicable to any parcels being shipped with The Royal Mail service. If your goods are of high value, non-hazardous and weigh under 2kgs we may be able to use Royal Mail Tracked for remote locations without any extra surcharges.

International Shipping (Europe and the Rest Of The World)

We use Royal Mail Small Packets shipping for orders up to £35 in value and under 2kg in weight.

For orders over £35 in value or over 2kgs in weight we use various Couriers such UPS, DPD, TNT etc - This service is a fully tracked service, where in most instances, you will know exactly the location and date of delivery of your goods by logging on to their respective websites. To Europe this is a 2 to 7 day service and for the Rest Of The World 3 to 14 day service.

This service will require a signature, most couriers will attempt to deliver twice and after that, a card will be left and you will be expected to pick the parcel up from their local depot. If the parcel is still not collected it will be returned to us, where further delivery charges will be incurred.

The courier service advertised is only for mainland Europe (with exceptions being some areas in Scandinavia Countries and Non-EU Countries). Locations such as Cyprus, Balearics, Canary Islands, Malta, Sardinia, Corsica etc and may incur an "out of area" surcharge. The Rest Of The World courier charges only covers mainland USA, some parts Canada, Australia and New Zealand. These surcharges can vary - so please contact us should you require delivery to one of these locations. Surcharges are not applicable to any parcels being shipped with The Royal Mail service.

If your goods are of high value and weigh under 2kgs we may be able to use Royal Mail International Tracked for remote locations.

Returns

We understand that from time to time you may need to return a product. For this we a created a fair 14 day from receipt policy for you to return your items. All we ask in return is that the returned items are unopened and sealed and the item is returned by the same shipping method that was used to dispatch it originally. The outward shipping charges will be deducted from the refund.

Should you be returning an item due to a fault of our own, we will guarantee to fully refund you of all your purchase costs and to cover your return shipping costs.

All of our memory carries a 1 year warranty